Privacy
Privacy Policy
Apex Peptides respects customer privacy. This policy explains what personal information we collect, how we use it, and the rights available to customers and site visitors.
Who We Are
Apex Peptides is the controller for personal information collected through apexpeptide.uk and related customer support channels.
Contact us at support@apexpeptide.uk for privacy questions, data requests, or account and order support.
Information We Collect
We may collect contact details, delivery details, billing details, order contents, customer support messages, fraud prevention signals, and technical information such as device, browser, and site usage data.
Payments are processed through Stripe. We do not store full card numbers on this site.
How We Use Information
We use personal information to process orders, arrange fulfilment, provide customer support, handle COA or batch documentation requests, prevent fraud, maintain site security, meet legal obligations, and improve the shopping experience.
Where marketing is offered, we only use personal information for marketing where we have a valid lawful basis, such as consent or another basis allowed by law.
Lawful Bases
We rely on contract performance to process purchases, legitimate interests to operate and protect the business, legal obligations to keep required records, and consent where consent is required.
Sharing Information
We share information only where needed with payment processors, fulfilment and delivery providers, hosting and IT providers, professional advisers, and authorities where required by law.
We do not sell customer personal information.
Retention
We keep personal information only for as long as needed for the purpose collected, including order records, support history, accounting, legal, security, and dispute-resolution requirements.
Your Rights
You may ask to access, correct, delete, restrict, or receive a copy of your personal information, and you may object to certain uses of it. Where processing is based on consent, you may withdraw consent at any time.
You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.
Updates
We may update this policy from time to time. The latest version will be posted on this page.