Shipping and Returns

Dispatch

Orders placed before 3pm on a business day are normally prepared for next-day delivery where the selected service supports it. Orders placed after 3pm, on weekends, or on public holidays are normally processed on the next business day.

Dispatch times may vary during stock checks, payment review, weather disruption, courier disruption, or compliance review.

Delivery

Available delivery options and charges are shown at checkout. Customers are responsible for providing accurate delivery details and being available to receive the parcel.

If a parcel is delayed, lost, or marked delivered but not received, contact us at support@apexpeptide.uk so we can help investigate with the courier.

Damaged or Incorrect Orders

If an item arrives damaged, missing, or incorrect, contact us within 48 hours of delivery with the order number, delivery details, and clear photos of the parcel and item condition.

Where the issue is verified, we will arrange an appropriate replacement, refund, or other resolution.

Cancellations and Returns

For eligible online orders, customers may tell us within 14 days of receiving the item that they wish to cancel, then return the item within a further 14 days.

Returned products must be unopened, unused, sealed, and in their original condition. We cannot accept returns where seals are broken, products have been opened, or the item cannot safely be returned due to handling, contamination, or storage concerns.

This policy does not affect your statutory rights.

Return Process

Email support@apexpeptide.uk before sending anything back. Include your order number, the item, and the reason for the return request.

Unless the product is faulty, damaged, or incorrect, customers are normally responsible for return postage. Refunds are processed to the original payment method after the returned item has been received and checked.